Helpline : 44 (0) 871 200 2087
UK candle making supplies - Secure online shopping
At 4Candles UK we take security very seriosly and make shopping online safe in our web store. your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure enviroment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.
Secured by 
Payments made by card go through a 3rd party processor Protx. Payments are processed but no payment is taken until the order is ready for despatch
Gentil & Sayre Group
16 Kirkfield Road
Withernsea. HU19 2JZ
VAT No: GB897784729
VAT NO: 897784729
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet. If you are using one of the more recent browser versions, our payment gateway sites support 128 bit encryption and therefore keeps your details as safe as possible at all times.
Orders are placed
using Secure Socket Layer (SSL). This technology prevents you from inadvertently
revealing personal information using an insecure connection. During payment, we
also ask for your card billing address as an additional security
check.
No credit or debit card details are stored once your order has
been processed. This is why you can save your favourite delivery address but
need to enter your card details each time you order.
We recommend that
you always close down your Internet browser when you have finished shopping
online, especially if you use a shared PC. This will delete temporary Internet
cookies from any sites that you may have visited.
Most modern web browsers, such as
Internet Explorer and Netscape, support 'secure mode' and standard security
protocols.
Internet Explorer can warn you if the site you are about to
send payment details to is secure or insecure. To make this happen, select
OPTIONS on the VIEW menu and then click the SECURITY tab. Once all of the
warning boxes have been ticked, Internet Explorer will automatically alert you
each time you send your private details to another site.
If you use a
Netscape browser, you should select SECURITY PREFERENCES from the OPTIONS menu
and then click on the GENERAL tab. Tick all of the Security Alert boxes and
again, you will be warned when you are sending details to secure and insecure
sites.
Online security is constantly evolving so, if you are using older
versions of Internet Explorer (version 4 or older versions of IE5), we recommend
you update your browser to a later version of IE in order to take full advantage
of the improved security features. If you'd like to update your browser, please
visit the Microsoft website.
The 4Candles UK website does not use cookies, the basket site does so it can recognise you as you fill your order.