Privacy / Security
Privacy Policy
WHO WE ARE
This website which we like to call 4Candles UK is run by Gentil Sayre Limited. At 4Candles we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that 4Candles is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, conditions under which we disclose it to others and how we keep it secure.
TYPES OF DATA WE COLLECT
WEBSITE COOKIES - Like most websites, the 4Candles website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones’ or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website and to help you shop with us online. The cookie used when shopping on the 4Candles website is to let the Romancart basket system recognise you as you add items to the basket and move through the checkout procedure.
GOOGLE ANALYTICS - When someone visits www.4candles.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
MAILING LISTS – We do not have a mailing list and we do not send out marketing emails to customers. The only emails you will receive from us are your confirmation of order or emails regarding the processing or delivery of your order. Other emails you will receive are related to your order and will come from PayPal or Sagepay to give details of your payment. Also DPD, Parcelforce, or Royal Mail will send an email to give information regarding the delivery of your order.
THIRD PARTIES
Romancart – All of your order information except for payment details (name, address, email address, phone number, and order details) are stored in a secure database. Office staff at 4Candles have access to this information to complete your order.
Sagepay – If you choose to pay for your order via Sagepay they will collect your details and payment information. We do not have access to your payment information.
PayPal – If you choose to pay for your order via PayPal they will collect your details and payment information. We do not have access to your payment information.
DPD – Your address and contact details are given to DPD so they can make the delivery of your order.
DHL – Your address and contact details are given to DHL so they can make the delivery of your order.
UPS – Your address and contact details are given to UPS so they can make the delivery of your order.
Parcelforce – Your address and contact details are given to Parcelforce so they can make the delivery of your order.
Royal Mail – Your address and contact details are given to Royal Mail so they can make the delivery of your order.
Feefo - Your name, email address, and order reference are given to Feefo who will contact you for feedback regarding our service and products. You can opt out of this on receiving the first email
Additionally, we may be required to disclose information about you if required to do so by law such as a law enforcement authority or other government officials.
STORING YOUR PERSONAL INFORMATION
All information regarding your orders (we do not have any payment card details) is stored securely by us. It is automatically deleted after 3 years.
All information stored by the third parties is not for use in a manner that affects you in any way; they will not give any other organisation access to the personal data; it will be stored securely; and they commit to permanent deletion of the information if, or when, this becomes possible.
ACCESS TO YOUR PERSONAL INFORMATION
You are entitled to view, amend, or delete the personal information that we hold. Use our contact form with your request to be contacted by our data protection officer.
CHANGES TO THIS PRIVACY NOTICE
From time to time we may need to make changes to this privacy policy, for example, as the result of government regulation, new technologies, or other developments in data protection laws or privacy generally. You should check the 4Candles website periodically to view the most up to date privacy policy.
Security
At 4Candles (Gentil Sayre Limited) we take security very seriosly and make shopping online safe in our web store. your browser will go into secure mode as soon as you access our website pages. Before you enter any personal or payment details, you can check that you are shopping in a secure enviroment by looking for a locked padlock by the URL.
Payments made by card go through a secure 3rd party processor Sagepay.
Payments using a Paypal account go through the secure Paypal gateway.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our payment gateway sites, so your card details cannot be viewed by anyone else using the internet.
Orders are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.
No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
Most modern web browsers, support 'secure mode' and standard security protocols.
Online security is constantly evolving so, if you are using older versions browsers we recommend you update your browser to a later version in order to take full advantage of the improved security features.